Electronic learning materials

Electronic learning manuals as the theoretical base for working with GOA-WorkBench® are acessable to all assessors involved in the self-assessment. Easy language can help you to understand the Excellence basics covering Introduction to Excellence, Excellence model overview, Self-assessment and Continuous improvement description and application as well as to know how to work with GOA-WorkBench® as the Excellence supporting tool.

Online surveys

Survey module allows to collect qualitative and quantitative data through various online surveys. Survey Project Owner can design surveys from predefined-survey catalogues. The Survey Project Owner is responsible for survey administration as well as the survey progress monitoring. The survey results are generated automatically in electronical as well as printable and downloadable version.

Functionality of survey module allows to:

1. Design a survey from a predefined survey catalogue;
2. Update and delete questions;
3. Send survey to respondents using the unique survey link;
4. Monitor survey progress in graphical overview in each survey criteria;
5. Download respondent answers in MS Excel format (.xlsx) for further data processing;
6. Use the data collected in surveys as evidences when carrying out the self-assessment.

Surveys are anonymous but some of them may include socio-demographic data about respondents which can be used for qualitative research.

Reporting

After self-assessment finalisation the various reports can be automatically generated in MS Word ( . Docx ) format depending on the role of the assessor. Assessment team member can generate only the reports representing his/her opinion while the criteria or assessment team leader can generate all various reports covering the consolidated assessment results and also specific reports as ISO 9004, ISO 29990, ISO 9001 etc.

Types of reports:
1. Self-assessment report containing the strenghts and areas for improvement and score for each criteria question;
2. Strenght report with consolidated answers per criteria;
3. Areas for improvement report which presents all suggestions as well as the urgency for each criteria question;
4. Improvement plan report with all improvement projects and it’ s indicators;
5.ISO 9004, ISO 29990, ISO 9001 and other quality standards reports which can used as the base for the ISO manuals or EFQM recognition application (C2E is a first EFQM recongnition level) and national accreditation standarts.

Improvement planning

Improvement planning is the logical next step after self-assessment process.

Improvement planning allows you:
1. Consolidate the suggestions for improvement
2. Transform the suggestions into improvement project plans
3. Improvement project planning:
- Define the responsible person
- Define the starting date and deadline
- Define the the costs and resource requirements
- Define the aims and expected results
- Record the achieved results
4. Monitore achieved results
5. Generate Improvement project plan in MS Word format (.docx)

Customised modules on order

GOA-WorkBench® is continuously improved and growing online product. To fullfil the expectations of each sector and client GOA-WorkBench® is very flexible and ready to be customized.

Examples of the customization:
• For the needs of educational organisations in Latvia the specific self-assessment module to fit the accreditation needs was created, in addition with customized improvement planning module and specific reports
• For the needs of Swiss educational organisations, the specific self-assessment module representing the local assessment framework and including localized administration hierarchy and user roles

If you feel that current functionality is not covering your needs or you would like to add the specific assessment or monitoring framework , contact us and we can flexibly  react and implement the missing functionality or specific module for your organisation.

User roles and technical support

1. Self-assessment team leader selects and invites the assessor team, takes part in the self-assessment itself, can consolidate the results from all team members and later can define the improvement projects. This user has access to all types of reports and the e-learning materials.
2. Criteria owner takes part in the self-assessment and additionally is able to consolidate the results from the specific criteria. This user has access to all ypes of reports and the e-learning materials.
3. Self-assessment team member takes part in the self-assessment. This user has access to personal results and the e-learning materials.
4. Survey leader (this person can be the same as the self-assessment team leader) is responsible for the selection of the survey and it’ s spread to respondents and later monitoring and work with the data.

Technical support is being provided by technical expert via e-mail or telephone by the local distributor.