WIFI Upper Austria has always tried to be the example for its members; therefore in all areas of the Entrepreneurs academy culture of excellence is being implemented.

‘Quality policy is part of our mission,’ said the Head of the WIFI Entrepreneurs academy department Mrs. Volfsteiner (Frau Dr. Wolfsteiner). ‘Quality is determined by our thoughts and actions, and from our partners and suppliers we expect high quality and aspire for a long-term cooperation. The EFQM Excellence model offers us, the service provider, a comprehensive and integrated excellence approach.’

Implementation of the Excellence

‘GOA is the main tool for carrying out questionnaires,’ explained Mrs. Volfsteiner (Frau Dr. Wolfsteiner). ‘Vast choice of standard questions and the possibility to quickly and simply adapt questions for the specific needs of our company was the main factor why we chose GOA.’

This software is being used to carry out employee surveys, to evaluate international EU projects, in which more than 500 companies are involved, as well as to interview mentors and consultants.

Achievements and continuous improvement

Integrated system of questionnaires and self-assessment allows to gain overview of company’s strengths and development areas in a simple way. The data compiled with the software stays in the company; questionnaires can be improved or updated any using different filtering conditions. You can also retrieve data from previous surveys and compare the progress.

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Frau Dr. Wolfsteiner