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What is Excellence?
Already for 25 years European leading organisations have been using EFQM Excellence Model which is one of the three world-wide Total Quality Management instruments.
EFQM Excellence model as a philosophical background in combination with organisational self-assessment and continuous improvement implementation creates the base for the organisation’s excellence, sustainability and future success.
To become strong and successful your organisation has to find the spirit of excellence to be always a bit better than you are today. EFQM Excellence model helps you to do this in the structured direction focusing on areas that matter to you directly and not just giving some generic ideas about „ideal organisations”.
Have a look at EFQM Excellence model and its impact!
... the cogs of the enabler criteria link into each other to move the big results-wheel which moves the cograil of the business results upwards...
How does the excellent public administration organisation differ?
Public administration organisation using the EFQM Excellence model have demonstrated that their key results, such as e.g. the satisfaction of their customers and society, number of complaints or access to public funding are benchmarking much better in comparison to other organisations. Their prestige was increased and public opinion together with public relations were improved after EFQM Excellence Model implementation.
Sustainable and continuous development of public administration organisation can be ensured by following excellence principles in strategy, leadership, people, processes and resources that are linked and developed by all people involved.
Glossary
EFQM - is a not-for-profit membership foundation in Brussels, established in 1989 to increase the competitiveness of the European economy. The initial impetus for forming EFQM was a response to the work of W. Edwards Deming and the development of the concepts of Total Quality Management.
EFQM Excellence Model - The EFQM Excellence Model is a non-prescriptive framework for organizational management systems, promoted by EFQM and designed for helping organizations in their drive towards being more competitive. The Model is regularly reviewed and refined: the last update was published in 2013.
Coaching - is a training or development process via which an individual is supported while achieving a specific personal or professional competence result or goal. The individual receiving coaching may be referred to as coachee. Occasionally, the term coaching may be applied to an informal relationship between two individuals where one has greater experience and expertise than the other and offers advice and guidance as the other goes through a learning process, but coaching differs from mentoring by focusing upon competence specifics, as opposed to general overall development.
RADAR logic - The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation.
Benchmarking - Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.This then allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance.
