Software subscription  can be done through our purchase form and paid with various credit and debit cards or via the internet banking systems. All transactions are done online and your purchase will be confirmed with a payment statement. Payment security as well as  client support for the payment process is provided by a specialised banking tool provider.

The invitation-to tender option gives clients the possibility to agree on the service details with the provider before a final order is processed. 

Request the information gives clients chance to ask more details about GOA-Solutions® methodology. 

GOA-WorkBench® allows you to:

1. Administrate the  assessment process

2. Build the self-assessment team and define users roles and responsibilities

3. Involve relevant stakeholders in surveys

4. Edit the self-assessment catalogue

5. Assess organisation’ s performace against the 9 criteria

   a. Assess the current situation and give sufficient evidence

   b. Assess the urgency for improvement and mention ideas for improvement

6. Monitor the assessment process

7. Consolidate the team assessment

8. Generate an assessment report

9. Select and prioritise ideas for Improvement planning

10. Create, plan and manager an improvement process

11. Monitor the progress

TRAINING

1) Bespoke training course for individual organisations "How to start with Excellence" trains participants in 4 hours basics about excellence approach and self-assessment procedure. Course is supported with 2 practical exercises - working with GOA-WorkBench® online tool and local case study.  Training course is organised as individual training event for people from single organisation with maximum of 8 participants. Date, location and language (English or Latvian) is individually agreed. 

2) "Introduction to Excellence" trains 8-12 participants in two days in the basic principles ofexcellence , the self-assessment process, the concepts of continuous improvement and gives an overview of the main Euroean Excellence Models with a special focus on EFQM. The course is concipated as 50% theory and 50% practical work including a case study and working with the GOA-WorkBench® online tool.  Training language is eithger English or Latvian language and the course is organised in Riga, Latvia.

More about training including the calendar, you can find in downloadable descriptions inside of the pricing list.

COACHING

1) Coaching Level 1 is a half-day discussion session between the assessment team and an international Excellence Coach supported by local expert. The Coach will help the client to define a first set of “Strengths” and “Areas for Improvements” and understand how to develop a route map for future organisational development from this. Date, location and language (English or Latvian) is individually agreed. 

2) Coaching Level 2  provides three days of an internationally recognised Excellence expert to facilitate the customer organisation’s first self-assessment on two working-days plus ann additional day for supporting the team during results consolidation and prioritisation of areas for improvemnt and defining a first roadmap for the Journey towards Excellence. Date, location and language (English or Latvian) is individually agreed. 

3) Coaching Level 3 represents the complete facilitating process of Coaching Level 2 and offers additionally four days for supporting the development of an EFQM Management Document + the application form out of the results according to the regulations of the “Committed to Excellence” (C2E) Reconition process. Date, location and language (English or Latvian) is individually agreed.

More information is available as a downloadable descriptions inside the pricing list.

International trainers:

C.-Andreas Dalluege, president and founder of EuroBEN; Licensed EFQM Advisor & Trainer and Award Assessor & Team Leader for the EEA, Certified Assessor for CAF & International Project Excellence Award. Author of several books on Excellence.

Andre Haynes, member of EuroBEN, Award Assessor & Team Leader for the EEA,  EFQM Licensed Trainer, EFQM Faculty Member and author of the EFQaM Internal Assessor Training.

 Supporting local trainers:

Vanda Novoksonova (Vascenkova), Senior Partner of Eurofortis IT SIA, certified Internal EFQM Assessor and assessor trainer (IAT) with experience in being assessor of international EFQM Excellence award, Latvian Quality awards for Medical sector and International Quality Innovation Awards.

Adela Vitkovska, Senior Partner of Eurofortis IT SIA, certified Internal EFQM Assessor (IAT) with experience in being assessor of Latvian Quality awards for Medical sector and International Quality Innovation Awards.

More detailed trainer descriptions are available in training description.