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What is Excellence?


Already for 25 years European leading organisations have been using EFQM Excellence Model which is one of the three world-wide Total Quality Management instruments.

EFQM Excellence model as a philosophical background in combination with organisational self-assessment and continuous improvement implementation creates the base for the organisation’s excellence, sustainability and future success.

To become strong and successful your organisation has to find the spirit of excellence to be always a bit better than you are today. EFQM Excellence model helps you to do this in the structured direction focusing on areas that matter to you directly and not just giving some generic ideas about „ideal organisations”.

Have a look at EFQM Excellence model and its impact!

... the cogs of the enabler criteria link into each other to move the big results-wheel which moves the cograil of the business results upwards...

How does the excellent healthcare organisation differ?


Various healthcare organisations using the EFQM Excellence model have demonstrated that their key results, such as the satisfaction of their patients, partners and employees, financial results or efficiency in work with patients are much better in comparison with other organisations. By using the model these healthcare organisations became the leading organisations in their field. In addition, other factors, such as e.g. continuous reduction of CO2 emissions and thus financial savings for the customer were reached after EFQM Excellence model implementation.


Sustainable and continuous development of healthcare organisations can be ensured by following excellence principles in strategy, leadership, people, processes and resources that are linked and developed by all people involved.