Excellence Implementation

Swiss Technicians Association carried out a multi-language survey among its members to analyse and meet their needs in a qualitative way. The  GOA-WorkBench® tool allowed to adapt the pre-defined questions to the organisations needs and the survey was published online for easier access and further data gatehering. The whole process from survey concept design till data analysis took 3 months which was a tough period, but it delivered the requested results.

Achievements and Continuous Improvement

ODEC emphasysis the easy and intuitive software use and its flexibility regarding survey adaptation to the needs of the Association. In addition, the use of electronic data analysis saved a lot of time, as the manual work has been replaced with automatic data summary. The results gathered with the help of the survey additionally allowed to involve the association’s members in the central and regional Board.