GOA-Solutions® success stories

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"GOA-Solutions® methodology helped us to create the powerful excellence drivers which  accellerated our sustainable development!”

How can GOA-Solutions® help to our company?

Your company will get an excellence drive to achieve sustainable performance and outstanding results through better planning and effective use of resources.

Your company will find a way how to lead with vision and integrity where everyone involved understands the common aims and contributes to achieve them.

By creating a culture of excellence you will succeed through your employees who will become inspired, proud, motivated and strongly empowered.

Your company will bring added value to your customers and all stakeholders through well maintained communication, caring about their needs and delivering services and products they expect.

What are the advantages of implementing excellence with GOA-Solutions®?

Customised and affordable for everyone

GOA-Solutions® is a customised  methodology developed by internationally leading EFQM and Excellence experts. It is affordable for everyone, and you can find your own best approach of its implementation and get future outstanding results. Using GOA-WorkBench® as a part of the solution, you will start a comfortable and easy way to excellence with the only internationally licensed EFQM tool.

Time and finances saving solution

GOA-Workbench ® online software allows you to minimize the time needed for the self-assessment, which is reflected in reduced human and financial resources during the self-assessment process. As the main result from the self-assessment, surveys and development planning you will get practical and immediately usable results together with various EFQM and ISO based reports (C2E, ISO 9004, ISO 2001 u.c.).

Easy implementation and administration

GOA-Workbench ® online software allows you convenient and simple way to launch and administrate the self-assessment process and online surveys together with the later development planning. Unlimited amount of users per one institution can benefit from the simple navigation and easy usage. EFQM experts regularly review and update the software content to fit to current needs of every organisation.

Complex and integrated solution


GOA-Solutions® provides you a complex methodology that integrates various levels of Training, excellence tool and the optionally to be supported by internationally experienced EFQM professionals. The solution can help you with long-term approaches as well as with problem solving and  daily quality implementation!


Improved understanding of the whole organization

Optimised resource planning and utilisation

Sharpened the strenghts and minimised the weaknesses

Automated reports 

Regularly monitored, measured and compared results

An integrated and sustainable strategy

5 easy steps to implement GOA-Solutions®


1: Decision to implement Excellence approach


EFQM experts regularly review and update the software content to fit to current needs of every organization. Leaders of the 21st century are reaching the goals through the effort of all team members and their common and continuous improvement activities. Companies where the leaders are supporting the implementation of the excellence approaches in their organisation achieve outstanding results, sustainable company performance and a competitive advantage against others.

GOA-Solutions® provides you a complex methodology that integrates various levels of Training, excellence tool and the optionally coaching by internationally experienced EFQM professionals.

At the beginning of the process, free consultancy is provided as part of each package.  Our consultant will help you to select the correct individual approach, help with the suitable assessment team selection, provide the realistic time planning and general management advices.




2: GOA-Solutions® training

In between the basic introduction and operational excellence implementation process the training is provided. Depending on the chosen GOA-Solutions® package, the various levels of training and coaching will be applied. In general the learning approach represents the blended learning methodology with mix of face-to face training, usage of electronic materials and the optional coaching provided by local or International expert. 


The Training is organised in small groups of 8-12 people only. All members will receive the internationally recognised training materials (Case Study and Workbook) and at the end of the training a certificate of attendance.









3: Self-assessment with GOA-WorkBench®

After training and understanding the basics of the Excellence Model and Self-Assessment process, the practical activity can be introduced. GOA-WorkBench® online software gives you the possibility to apply the Self-Assessment with to your own organisation's assessment team or optionally supported by an external expert (coaching).


Self-Assessment itself starts with an electronic invitation of the assessment team and the delegation of the responsibilities inside the team. At this phase of the self-assessment,  you can also apply the various surveys and involve relevant stakeholders. Then the Self-Assessment as core activity can begin with the assessment of current performance against the 9 criteria of the EFQM Excellence Model, provision of relevant evidence, decision about level of urgency for improvement and provision of ideas for improvement.


During the whole process exists an automatic monitoring of the progress. The access for the self-assessment users is online to unlimited amount of users.






4: Consolidation of results and improvement planning

After finalising the Self-Assessment by all members, the team leader or each criterion owner can consolidate the answers and edit the descriptions of organisational strengths. The-Assessment Team Leader can additionally decide about the final level of scores and the urgency for improvement as well as to select the suggestions suitable for the future consolidation and development of improvement projects.


GOA-Workbench ® will help you to manage the improvement projects and to define the specific indicators for each project about the responsibility, costs etc. The progress of real implementation of improvement projects can be easily monitored and updated.


This step can be done by the Assessment Team Leader via GOA-WorkBench® or alternatively with the combination of tool and expert coaching support.







5: Continuous improvement  implementation

Self-Assessments should be conducted regularly and a proven period to do is through yearly repetitions that allow to measure constant progress. This helps to identify the drivers for continuous improvement and helps to strengthen the organisation is building up a culture of Excellence.


The next higher level of Self-Assessment follows the same approach, but starts to add the first level of the RADAR Logic of the EFQM Excellence Model, which asks for a more detailed analysis for each question. This gives a deeper insight, but is also much more time demanding and requires experienced users for the implementation.


At the highest Self-Assessment level, the GOA-WorkBench® reflects the EFQM Excellence Model in all its details and supports the full use of RADAR. 


A regular self-assessment does not only bring just the internal effect and results but allows also to apply for a formal EFQM Recognition or the participation in a National or International Quality Awards. 









GOA-Solutions® helped many companies.

Take inspiration from them!


  • After EFQM implementation every employee understand their individual responsibility, targets and  relations between the processes."

    - Mydays (Germany)

  • "EFQM excellence model is for us as the service provider offering a comprehensive and integrated approach to excellence."

    - WIFI Oberösterreich (Austria)

     Read more


    "After introduction of Total Quality Management employees understand much more the common goals and their targets."


    - Assa Abloy (Germany)


     Read more


    While studying Innovations and Business in Riga Technical University I came to a conclusion that when you believe you do not have the necessary resources, you may find them by assessing with care everything you possess and by planning with care how to use the existing resources to achieve your goals. It is important that there exist tools which help to make self-assessment of your organisation and therefore to enable you to find the necessary resources. GOA-WorkBench® as a self-assessment and development planning tool is like a cardiac pacemaker.


    Rasma Pīpiķe

    Organisational development expert