2: GOA-Solutions® training

In between the basic introduction and operational excellence implementation process the training is provided. Depending on the chosen GOA-Solutions® package, the various levels of training and coaching will be applied. In general the learning approach represents the blended learning methodology with mix of face-to face training, usage of electronic materials and the optional coaching provided by local or International expert. 

The Training is organised in small groups of 8-12 people only. All members will receive the internationally recognised training materials (Case Study and Workbook) and at the end of the training a certificate of attendance.

3: Self-assessment with GOA-WorkBench®

After training and understanding the basics of the Excellence Model and Self-Assessment process, the practical activity can be introduced. GOA-WorkBench® online software gives you the possibility to apply the Self-Assessment with to your own organisation's assessment team or optionally supported by an external expert (coaching).

Self-Assessment itself starts with an electronic invitation of the assessment team and the delegation of the responsibilities inside the team. At this phase of the self-assessment,  you can also apply the various surveys and involve relevant stakeholders. Then the Self-Assessment as core activity can begin with the assessment of current performance against the 9 criteria of the EFQM Excellence Model, provision of relevant evidence, decision about level of urgency for improvement and provision of ideas for improvement.

During the whole process exists an automatic monitoring of the progress. The access for the self-assessment users is online to unlimited amount of users.

4: Consolidation of results and improvement planning

After finalising the Self-Assessment by all members, the team leader or each criterion owner can consolidate the answers and edit the descriptions of organisational strengths. The-Assessment Team Leader can additionally decide about the final level of scores and the urgency for improvement as well as to select the suggestions suitable for the future consolidation and development of improvement projects.

GOA-Workbench ® will help you to manage the improvement projects and to define the specific indicators for each project about the responsibility, costs etc. The progress of real implementation of improvement projects can be easily monitored and updated.

This step can be done by the Assessment Team Leader via GOA-WorkBench® or alternatively with the combination of tool and expert coaching support.

5: Continuous improvement  implementation

Self-Assessments should be conducted regularly and a proven period to do is through yearly repetitions that allow to measure constant progress. This helps to identify the drivers for continuous improvement and helps to strengthen the organisation is building up a culture of Excellence.

The next higher level of Self-Assessment follows the same approach, but starts to add the first level of the RADAR Logic of the EFQM Excellence Model, which asks for a more detailed analysis for each question. This gives a deeper insight, but is also much more time demanding and requires experienced users for the implementation.

At the highest Self-Assessment level, the GOA-WorkBench® reflects the EFQM Excellence Model in all its details and supports the full use of RADAR. 

A regular self-assessment does not only bring just the internal effect and results but allows also to apply for a formal EFQM Recognition or the participation in a National or International Quality Awards.